FAQ

What’s your return and warranty policy?

We want you to be happy with your flip & tumble product. If for any reason you're not, just contact us within 90 days of purchase and we will issue you a prepaid return label (US Domestic orders only).  Once we receive your return, we'll issue you a full refund on the cost of the product.  In the rare event of a defect in material or worksmanship within the first year, no need to fret, we’ll fix it by replacing your bag in a jiffy.

 

How did flip & tumble get its start?

Back in 2007, we sewed up our first batch of 50 bags and headed to a farmers market to test the market with our unique design. Luckily, we found a bunch of enthusiastic customers who were excited about a reusable bag that was designed to never to be forgotten.  Our first customers continuing support and excitement around our bags gave us the push to keep on going and launch f&t.

 

What is flip & tumble about?

That’s simple! flip & tumble is all about making quality products that won’t end up in the landfill. We realize that all products consume material and we consider it a responsibility to make the most out of whatever materials we’re using. For us that means that a product should definitely work well, but it should also do more. It should be beautiful and bring joy through its use. It’s a tall order, but one that we think is very important. To that end, we sweat the small stuff until we think the product is just right functionally and aesthetically. To learn more about us, check out our about us page.

 

What’s flip & tumble doing to help the planet?

We try to keep our footprint on the earth a little lighter by operating as a carbon neutral office. Our carbon credits go towards planet-friendly projects such as exploring clean energy and development of landfill gas capture through Carbonfund. flip & tumble is also a certified Green America Business. To learn more about what this means and what we stand for, check out the Green America link below. It’s also important to us that we take the time to do the little things that matter. Sometimes it’s about using the 2nd side of a piece of paper, recycling our paper and cardboard waste, or avoiding unnecessary car trips.

 

 

 

Where is flip & tumble based?

We’re incredibly lucky to be based here in (almost always sunny!) Berkeley, CA.

 

Where does flip & tumble ship from?

flip & tumble ships from Mira Loma, CA located in southern CA, just a hop, skip, and short plane trip away from our studio in northern CA.

 

How much is shipping?

Shipping anywhere in the US is a flat $5. For expedited options please see our shipping rates for details.

 

Where are your products made?

Our products are made ethically in China.  We’re really fortunate to have a wonderful team overseas that applies the same incredibly strong attention to detail that we look for here in the studio.  We’ve been working with the same factory overseas for 8 years now, and it’s given us the opportunity to see firsthand as our designs come to life through the skilled hands of our sew team.  We audit our factory to help verify both the quality of our products as well as the working conditions for the team.

 

Are your products patented?

Yes, some of our products are patented and many are patent pending. Click here, for a list of our current patents.